Frequently Asked Questions
Everything you need to know about getting connected.
The fastest way to find out is to call our toll-free number. We have access to coverage maps for all major networks and can tell you exactly what's available at your specific street address in minutes.
Speeds are listed as "up to" and can vary based on network congestion, the quality of your home wiring, and whether you are using Wi-Fi or a hardwired connection. However, modern fiber and cable networks consistently deliver close to their advertised speeds.
Many leading providers now offer no-contract options. We can help you filter for month-to-month plans if you prefer not to sign a long-term agreement. Call us and we'll go through all available options with you.
Most providers offer installation within 3-5 business days. In many urban and suburban areas, next-day installation is often available. Once you sign up, the provider will contact you to schedule a convenient time window.
Most plans include a router/modem combo for a small monthly rental fee, or sometimes free for the first year. We'll break down equipment costs for each plan when we discuss your options.
Many of the plans we work with offer unlimited data. However, some entry-level plans may have soft limits. We will clearly inform you of any data caps before you commit to a plan.
If you use a provider-specific email (e.g., @comcast.net), switching providers may affect it. We recommend switching to a free service like Gmail or Outlook before changing providers so your email is always portable.
You'll need to contact your current provider directly to cancel. We recommend timing your new installation before canceling your old service to avoid any gap in connectivity. Our team can advise you on the best approach.
Still have questions?
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